Contact
Welcome to Serenna Closet!
We are here to help you. If you have any questions about our products, delivery times, exchanges, returns, size guides, or anything else, feel free to contact us.
Contact via Email
Send us an email at support@serennacloset.com, and we will reply within 48 hours. To speed up the process, please include your order number in the message.
If you don’t receive a response within 3 business days, consider the following possibilities:
- Your email may not have reached us. Please resend it.
- We may have already responded, but our reply could have ended up in your spam or junk mail folder.
If you still can't reach us, use our alternative email: support@serennacloset.com.
Contact via Social Media
Send us a direct message on Instagram @serenna.us. Our team typically responds within 24 hours, with an average response time of 4 hours.
Helpful Tips
During peak seasons or extreme weather conditions, delivery times may vary depending on the destination. If you experience any issues with delivery or logistics, please reach out to us. We will do our best to resolve it quickly.
We're always ready to assist you!